{"id":17350,"date":"2022-09-29T20:13:41","date_gmt":"2022-09-29T18:13:41","guid":{"rendered":"http:\/\/universduthe.be\/refund-and-return-policy\/"},"modified":"2026-04-23T15:57:46","modified_gmt":"2026-04-23T13:57:46","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/universduthe.be\/en\/refund-and-return-policy\/","title":{"rendered":"General Terms and Conditions (T&amp;C)"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">General Terms and Conditions (T&amp;C)<\/h1>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Article 1: Object<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These terms and conditions govern all sales made on universduthe.be by <strong>Univers du Th\u00e9 SRL<\/strong> (BCE: 0871.342.014).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Article 2: Products<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The shop offers teas, infusions, coffees, spices, and accessories. Photographs are as faithful as possible but cannot guarantee a perfect match with the delivered product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Article 3: Price and Payment<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prices are in Euros (VAT included). Payment is due immediately via Stripe or PayPal. Orders are shipped only after payment validation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Article 4: Delivery<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deliveries are handled by <strong>Bpost<\/strong>. Univers du Th\u00e9 declines all responsibility for excessive delays caused by postal services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Article 5: Right of Withdrawal and Exceptions (Hygiene)<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with Art. VI.53 of the Belgian Code of Economic Law:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer has 14 days to change their mind regarding <strong>accessories<\/strong> (teapots, tins) provided they are in new condition.<\/li>\n\n\n\n<li><strong>EXCEPTION:<\/strong> For reasons of health protection and hygiene, the right of withdrawal <strong>DOES NOT APPLY<\/strong> to food products (<strong>tea, coffee, infusions, spices<\/strong>) if the packaging or seal has been opened or damaged after delivery.<\/li>\n\n\n\n<li>Return shipping costs are the sole responsibility of the customer.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Article 6: Disputes<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of a dispute, only the courts of Brussels shall have jurisdiction..<\/p>\n","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions (T&amp;C) Article 1: Object These terms and conditions govern all sales made on universduthe.be by Univers du Th\u00e9 SRL (BCE: 0871.342.014). Article 2: Products The shop offers teas, infusions, coffees, spices, and accessories. Photographs are as faithful as possible but cannot guarantee a perfect match with the delivered product. Article 3: [&#8230;]\n","protected":false},"author":155,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-17350","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"General Terms and Conditions (T&amp;C) Article 1: Object These terms and conditions govern all sales made on universduthe.be by Univers du Th\u00e9 SRL (BCE: 0871.342.014). Article 2: Products The shop offers teas, infusions, coffees, spices, and accessories. Photographs are as faithful as possible but cannot guarantee a perfect match with the delivered product. 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