1. Data Controller

This policy is established by Univers du Thé Bruxelles SRL, with registered office at 14 Rue Bodenbroek, 1000 Brussels, registered with the BCE under number 0871.342.014. Contact: info@universduthe.be.

2. Purposes and Legal Basis

Your data is processed for:

• Order Management: (Basis: Contract performance) Ordering, invoicing, delivery (Bpost).
• Customer Relations: (Basis: Legitimate interest) Inquiries, customer reviews, product recall management (food safety).
• Marketing: (Basis: Consent) Newsletters, personalized offers based on your preferences (tea, coffee, spices).
• Security: (Basis: Legal obligation) Fraud prevention and payment security.

3. Collected Data

We collect data from your registration (Name, contact details), your purchases (history, connection logs, IP) and social media interactions (Facebook, Instagram) if connected during browsing.

4. Data Retention Period

• Customer data: Duration of membership + 3 years for marketing purposes.
• Tax documents: 7 years (Belgian law).
• Accounting records: 10 years.

5. Security and Subprocessors

Univers du Thé implements rigorous technical measures (SSL). Your data may be transmitted to our authorized providers (Stripe, PayPal, Bpost, Hostinger) who commit to the same level of confidentiality.

6. Your Rights

In accordance with GDPR and the Belgian law of July 30, 2018, you have the right to access, rectify, erase, and portability of your data. To exercise these rights, contact info@universduthe.be. For unresolved disputes, you may contact the Belgian Data Protection Authority (DPA).he.be, indicating your surname, first name, e-mail address and, if possible, your customer reference.